FAQ


Where are you located?

We are based out of Victoria, BC and operate online, which means we can bring bikes right to your doorstep! To find a store location head over to our dealers page here.

 

Is there free shipping?

The shipping is on us, available on all our online store items throughout Canada and the USA. Your products will be shipped within 3-6 business days. 

 

Where can I test ride your bikes?

Head to our dealers page to find the bike shop nearest you. Or join our facebook community to find out where Lochside Cycles pop-up shop will be next.

 

Does the bike come pre-assembled?

Our Lochside bikes arrive at your doorstep 80% assembled. All you have to do is attach the front wheel, pedals, saddle/seatpost, handlebars, and you're done!

HOW DO I BUILD MY BIKE?

View our step-by-step instructions here on how to properly assemble your new ride, or swing by your local bike shop.

 

HOW DO I ADJUST MY GEARS?

For a step by step guide on how to adjust your internal hub, changing gears, or information about gear ratios click here.

 

HOW DO I CHANGE GEARS?

Continue idling but ease pressure on the pedals and select the gear required. If the bicycle is stationary simply select the gear required. 

 

What size is right for me?

Since everybody is built different, we recommend stopping by your local bike shop to see which size is best for you. Once your bike is assembled we aren't able to do exchanges. If you're unsure about size, be sure to check with your local shop before purchase. You can also view our size guide here.

 

If you have any further questions, contact us at info(at)lochsidecycles.com.